Process & precision

How it works

From the moment you book to the second of delivery, DROP-IT uses a simple, reliable process to move your parcel across Dar es Salaam.

Your delivery journey

Three steps. One smooth ride.

From booking or drop-off to the final hand-off, here’s exactly how DROP-IT moves your parcel.

  1. 1

    Book pickup or drop off

    Request a pickup in the DROP-IT app and pay securely online or on delivery. You can also bring your parcels to a collection point. Either way, we receive, process, and issue your tracking number before delivery begins.

  2. 2

    Route & track

    We plan and run the journey for a smooth, reliable delivery while you stay in the loop with real-time updates in the app, SMS, and email.

  3. 3

    Delivered your way

    Your parcel is handed off at the door or made ready for pickup, depending on what you chose when you booked.

Service options

Express and same-day delivery

Express

Express options for urgent needs within two hours, where eligible. Best when a document or small parcel needs to move quickly across the city and you need a tighter delivery window.

Same-day

Same-day courier delivery across Dar es Salaam for everyday parcels and documents. Ideal for routine sends where arrival later in the day is enough and you still want reliable tracking from pickup to drop-off.

Built-in delivery safeguards

Every DROP-IT delivery uses multiple layers of digital and physical verification from booking through hand-off.

Verified hand-offs

Tracking numbers and delivery records help confirm each collection and delivery event.

Live journey visibility

Real-time status updates keep senders and recipients informed while a parcel is in transit.

Controlled data access

Delivery details are limited to the staff and couriers who need them to complete an assigned task.

Good to know

Sending and tracking with DROP-IT

A few practical details that help when you send or receive a parcel in Dar es Salaam.

Where does DROP-IT deliver?

DROP-IT currently operates across Dar es Salaam, with service expanding to more areas over time. Coverage and timing can vary by distance, traffic, and parcel requirements.

How do I pay for a delivery?

Pay securely with mobile money through AzamPay, including T-Pesa (Mixx by Yas), M-Pesa, Airtel Money, HaloPesa, and Azampesa. Cards are not required.

Can I track my parcel in real time?

Yes. Follow your rider on the map in real time, check live ETAs, and get notifications when a parcel is picked up, out for delivery, and delivered.

How does delivery work for businesses?

Companies in Dar es Salaam can partner with DROP-IT for recurring and bulk deliveries, with options such as pay-later billing and invoicing subject to account approval. Learn about business delivery.

Ready when you are