Let's talk delivery.
Our team is ready to assist with courier support, business partnerships, and service inquiries in Dar es Salaam.
Contact options and office details
Phone
Hours
Mon–Fri: 9:00am–5:00pm
Address
15th Floor, Wing B, PSSF Millennium Tower II
P.O. Box 71770
Dar es Salaam, Tanzania
Questions & answers
Contact and support questions
Practical answers about messages, office visits, delivery issues, and business enquiries.
We aim to respond to contact form messages during office hours, usually within one business day. Urgent delivery issues are best raised by phone or WhatsApp so the team can act sooner.
Share your tracking number if you have one, the pickup and drop-off areas, and a short description of the issue or question. Clear details help us resolve or route your request faster.
Yes. You are welcome during office hours. For partnership discussions or longer meetings, sending a short enquiry first helps us prepare and schedule the right team member.
Use phone or WhatsApp for time-sensitive issues in transit, and include the tracking number. You can also open a claim in the <a href="https://www.dropit.co.tz/downloads" class="font-semibold text-primary underline underline-offset-4 hover:no-underline">DROP-IT app</a>. For billing, account, or non-urgent follow-ups, the contact form on this page works well.
Yes. Choose Business partnership as the subject (or mention it in your message) and describe your approximate delivery volume and needs. You can also <a href="https://my.dropit.co.tz/register" target="_blank" rel="noopener noreferrer" class="font-semibold text-primary underline underline-offset-4 hover:no-underline">register at my.dropit.co.tz/register</a> or learn more on our <a href="https://www.dropit.co.tz/business" class="font-semibold text-primary underline underline-offset-4 hover:no-underline">Business</a> page.
Track a parcel in the DROP-IT app or <a href="https://my.dropit.co.tz/track" target="_blank" rel="noopener noreferrer" class="font-semibold text-primary underline underline-offset-4 hover:no-underline">web portal</a>, open a claim in the <a href="https://www.dropit.co.tz/downloads" class="font-semibold text-primary underline underline-offset-4 hover:no-underline">app</a> when something goes wrong, read how delivery works on the <a href="https://www.dropit.co.tz/how-it-works" class="font-semibold text-primary underline underline-offset-4 hover:no-underline">How it works</a> page, or get the app from the <a href="https://www.dropit.co.tz/downloads" class="font-semibold text-primary underline underline-offset-4 hover:no-underline">Downloads</a> page for booking and live updates.